This page contains answers to commonly-asked questions about the Healthy Food Guide website.
What’s on the new website?
On our website you’ll be able to find, rate and share over 2000 recipes and articles from previous issues of Healthy Food Guide magazine. You’ll also be able view the latest blog commentary and use our health tools (like the BMI calculator). To get all the new recipes and latest health news, see Healthy Food Guide magazine on sale at supermarkets now. Or to save money, subscribe here.
How to use the Healthy Food Guide website
What does the ‘Copy to clipboard’ button do?
Some of our readers like to make shopping lists from their favourite recipes. This feature lets you copy the ingredients just by clicking the button. You can then paste it into Word, Excel, Hotmail, Outlook etc, print it off or email someone special to pick up the shopping!
How do I rate recipes and add comments?
To rate recipes and add comments you first need to create a myHFG account. Simply click on Register at the very top right-hand corner of the website. After completing this simple process you will be automatically logged in to the website and will be able to rate and comment.
I am looking for dairy-free chicken recipes, how can I find them on your website?
Click here for details on how to use our search feature.
Registration and accounts
How do I create a new myHFG account?
Click ‘Register’ in the top right-hand corner of the website and complete the registration form. When selecting your username we recommend you choose either your name or nickname as this will be displayed next to any comments you post on the Healthy Food Guide website. Do not use your email address as your username. If you are a magazine subscriber, please tick the ‘I am currently subscribed to your magazine’ box and enter your contact details.
Why do I need a username for myHFG account?
When you post comments on the HFG website your username is displayed next to your comment. We recommend that you do not use your email address as your username.
I have forgotten my password, how do I get a new one?
Click on the ‘Login’ link on the top right hand corner of the website and click on the ‘Request new password’ tab. Enter your username or email address for your account and you will receive an email containing instructions on how to reset your password.
After buying a magazine subscription from your shop I received an email with my account details, why did you create an account for me?
All purchases in our shop require that we create a myHFG account for you, otherwise we cannot track your order. Once you have placed your first order, your billing details are stored in your myHFG account to speed up your checkout process for future orders.
Problems with the website
Why do I get a message saying ‘You are using Internet Explorer **, this site may not look or function exactly as intended in older browsers. Please consider upgrading your browser to the latest version.’?
The Healthy Food Guide website does not fully support older internet browsers including Internet Explorer 6 and 7. We recommend you upgrade to the latest version of Internet Explorer by following these instructions.
You could also switch to the latest version of a different browser including Chrome, Firefox or Opera.
Why do recipes print over several pages?
This issue is caused by using Internet Explorer in compatibility mode which is not supported. Please turn compatibility mode off by following these instructions.
Placing orders in the shop
Should I create an account before placing an order in the shop?
If you have previously created a myHFG account you should login before completing the checkout process in the shop. If you do not have a myHFG account we will create one for you when you place your first order.
How do I view my orders on the website?
Login to your account and go to the ‘User account’ page by clicking on the link in the top right corner of the website. Your myHFG account page will list your orders and you can view each order’s details by clicking on the ‘Order ID’ number.
Can I buy products from your shop without using the website?
Yes, you can call Christine on 0800 3600 582 or + 64 9 486 0111 and we will take your order over the phone.
If you have any questions about the website, please contact us with your questions.